Refund Policy

Last updated: January 1, 2026

At GenueLabs, we want you to be completely satisfied with AccessiScan. This Refund Policy explains your rights regarding refunds and cancellations.

1. Subscription Plans

AccessiScan offers monthly and annual subscription plans. All subscriptions are billed in advance on a recurring basis.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with AccessiScan for any reason within the first 14 days of your initial purchase, you can request a full refund.

To request a refund:

  • Contact us at support@genuelabs.com within 14 days of your purchase
  • Include your account email and reason for the refund request
  • Refunds are processed within 5-10 business days

3. After the 14-Day Period

After the initial 14-day period:

  • Monthly subscriptions: No refunds are provided for the current billing period. You can cancel at any time, and your subscription will remain active until the end of the current billing period.
  • Annual subscriptions: We may provide a prorated refund at our discretion for unused months, minus a 15% administrative fee. Please contact us to discuss your situation.

4. Cancellation Policy

You can cancel your subscription at any time from your account dashboard or by contacting us:

  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for subsequent billing periods
  • You will retain access to your scan history and reports
  • After cancellation, your account will revert to the free tier

5. Exceptions

Refunds may not be available in the following circumstances:

  • Violation of our Terms of Service
  • Fraudulent or abusive use of the service
  • Repeated refund requests
  • Accounts terminated for policy violations

6. Plan Changes

If you upgrade or downgrade your subscription plan:

  • Upgrades: You will be charged the prorated difference for the remainder of your billing period
  • Downgrades: The new plan will take effect at the start of your next billing period

7. Failed Payments

If a payment fails:

  • We will attempt to process the payment again
  • You will receive an email notification about the failed payment
  • If payment continues to fail, your subscription may be suspended until payment is resolved

8. Currency and Payment Processing

All payments are processed securely through Paddle, our payment provider. Refunds will be issued to the original payment method in the original currency. Exchange rate fluctuations may affect the refund amount for international transactions.

9. Contact Us

If you have questions about refunds or need to request a refund, please contact us:

We aim to respond to all refund requests within 24-48 hours during business days.